2nd Line, 3rd Line Engineer,VMware, Exchange,SQL, Windows

Full Time London London IT Job Pro UK

Job Purpose



The IT Infrastructure Specialist is responsible for implementing, supporting and maintaining all IT Infrastructure within including but not limited to servers, networking, firewalls, client devices, VoIP and other equipment and systems.

The post holder will work as a senior member of the IT Infrastructure team, providing technical and administrative support to the Trust's IT systems as well as assisting all other members in the department with problem solving. The post holder will be required to help maintain and support IT infrastructure and contribute to the development of new systems.

Main Duties and Responsibilities

*Be a technical expert in ICT infrastructure and solutions. To actively stay up to date and research innovative ICT solutions
*Technical Support: Participate and help to co-ordinate the provision of second and third-line technical support for Windows Server and Client Operating Systems, TMG Server, Exchange 2010, VMware, VMware View, Windows Terminal Server, SQL 2008and all versions of Microsoft Office to maintain and improve the operational effectiveness of the Trust ICT systems. The post holder will be expected to act as technical lead to identify and implement solutions to problems affecting ICT services within the Trust.
*Server Configuration: Installation and maintenance of Windows based server systems, hardware and software upgrades in line with Trust standard.
*Systems Administration: maintenance, upgrades, administration and documentation of server systems within the Trust and perform regular housekeeping tasks on all major systems. This will include configuring and monitoring the backup processes on all servers, and carrying out restore operations as required. The post holder will be expected to use their own initiative to identify potential problems with arrangements for system administration and suggest and implement potential solutions.
*Network Services Support and Management: Use technical skills and tools to carry out defined tasks associated with the planning, installation, upgrade, operation, control and maintenance of local and wide area communication networks. The key emphasis will be on maintaining maximum availability of supported services.
*Project Management: active participation in ICT projects arising from the Trusts IM&T Strategy and Investment Programme.
*To work within an ISO 20000:1 certified management system and ensure all appropriate actions are undertaken including change and release management, problem management and incident management
*System Patching: To support the updating and patching of all systems to minimise the cyber security risk to the Trust. To ensure that adequate testing and monitoring are in place.
*IM&T Procurement: Providing advice on selection and purchase of ICT equipment for the Trust and ensuring adherence to agreed technical standards. Obtaining quotes for supply of goods and services from suppliers in accordance with Trust Standing Orders.
*Supplier liaison: Logging and monitoring progress of support calls with third-party maintenance contract suppliers. Co-ordinating, monitoring and reporting performance of suppliers in terms of contract terms and value for money.
*IM&T Security: ensuring that the requirements of the IM&T Security Policy are adhered to, including password expiry, disaster recovery, closing security loopholes and access levels. Reporting to the Head of ICT Operations and Applications all security-related events on the IM&T systems in the Trust. Ensure adequate antivirus solution is maintained and updated on all clients used on the Trust network.

*Procedures and Documentation: contribute to the production of documentation for operational, system and user procedures and guidelines on all major supported Trust systems.
*Infrastructure Development: Monitoring current usage and assisting determination and recommendation of system upgrades required to maintain performance of systems and networks in the Trust as well as to take account of planned changes in usage.

*Training Support: input into in-house user and system training and development programmes (e.g. master classes, course evaluation, skill transfer guides etc.).

*Customer Service: Ensure that support calls logged to the server team are handled effectively and efficiently in line with the departmental SLA.

*To assist in the provision of Service Desk, ensuring that all calls are answered in a timely and professional manner and are properly logged on the departmental Service Desk System software providing excellent customer service

People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy.

People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas

To apply for this job please visit itjobpro.co.uk.