2nd/3rd Level IT Engineer

Full Time Stevenage Hertfordshire IT Job Pro UK

Job Title: 2nd Line Field Engineer

Location: Various client sites UK & Ireland

About Us

We are Modis. We operate at the heart of today's technology convergence. We believe only cross-domain thinking can unlock true innovation. As a global community of specialists, we connect the smartest people with the brightest businesses to face the challenges they need to thrive. We offer expertise, guidance, and services of the highest standard. And we influence the transformation of entire workforces and workplaces by placing people who can drive better solutions into businesses across the world. Take advantage of our global network, join our world.

What are we looking for

A reliable individual to work within a team delivering IT support services to Modis client. Providing first-class support functions for incidents, including diagnosing, and resolving faults, while developing innovative solutions in an SLA driven environment.

What would be your responsibilities?

Providing first class technical support to Modis customers.
Fulfilling Service Requests in accordance with agreed processes and security controls/authorisations.
Regularly updating tickets, ensuring that priority level has been allocated correctly to the incident as per guidelines.
Analysing and resolving incidents, utilising where present, established knowledgebase documentation to apply a standard approach to the resolution.
Ensuring that all client databases ITSM, CMDB, I2D are updated daily.To be successful in the role you will:

Have a good IT background with a keen interest in technologies and computers.
Have a minimum 3 years previous managed service experience.
Be a self-motivated achiever who gains satisfaction from providing excellent customer service.

What's in it for you?

Working alongside a community of experts, you can enjoy the opportunity to partner the right specialists with the right professional projects. We'll work together to develop with clear evolution goals and objectives that are tailored to you. And, you'll benefit from a range of perks packages. Here, you can be you, while becoming one of Modis.

We believe in talent, not labels. As a people business, our expertise and energy are always going into improving everyone's chances of being part of the world of work. Our people are at the core of our business. We are dedicated to creating an inclusive culture for everyone to feel supported in their day-to-day work and during their development throughout their career. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment is to provide equal opportunity regardless of, for example, your gender, age, ethnicity, disability, sexual orientation or beliefs. We also engage with employers to develop programmes and pathways that embrace diverse talent and promote more inclusive employment worldwide through partnerships and other initiatives. We recognise and celebrate the value of difference and how it makes us faster, smarter and more innovative

Internal recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Intrernal recruitment UK is an Equal Opportunities Employer

To apply for this job please visit itjobpro.co.uk.