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1st Line Technical Support Agent

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Job Description

1st Line Technical Support Agent

Brief Overview of role / project:

We are looking for someone with a flexible, dynamic, can-do attitude, working in a fast-paced environment, join a friendly and collaborative team, to be our first point of contact for the customer related support activities.

A 1st Line Technical Support Agent to add value to an existing technically diverse team of engineers, with a right 1st time attitude, with an attention to detail is a must.

Can you be clear concise when engaging the customers, updating the customer efficiently in a prompt manner and own technical issues through to resolution.

A standard day can include liaising directly with on-site engineers to assist them in resolving faults, triage of incidents to support a prompt resolution and be a key player in communications to the end customer.

For the successful candidate, you will be working within an environment that will expose you to a mixture of network and infrastructure support activities, this will enable you to grow technically alongside your primary support function.

Mandatory Skills (Candidate must have all):

Attention to detail with right first-time attitude.
A motivated self-starter with a focus on processes.
Experience working in a customer facing environment.
Understanding of ITIL processes would be beneficial.
Basic networking knowledge

Project People is acting as an Employment Business in relation to this vacancy

Job Summary

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Bracknell, Berkshire Location
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