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1st Line Technical Support Agent

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Job Description

1st Line Technical Support Agent

Brief Overview of role / project:

We are looking for someone with a flexible, dynamic, can-do attitude, working in a fast-paced environment, join a friendly and collaborative team, to be our first point of contact for the customer related support activities.

A 1st Line Technical Support Agent to add value to an existing technically diverse team of engineers, with a right 1st time attitude, with an attention to detail is a must.

Can you be clear concise when engaging the customers, updating the customer efficiently in a prompt manner and own technical issues through to resolution.

A standard day can include liaising directly with on-site engineers to assist them in resolving faults, triage of incidents to support a prompt resolution and be a key player in communications to the end customer.

For the successful candidate, you will be working within an environment that will expose you to a mixture of network and infrastructure support activities, this will enable you to grow technically alongside your primary support function.

Mandatory Skills (Candidate must have all):

Attention to detail with right first-time attitude.
A motivated self-starter with a focus on processes.
Experience working in a customer facing environment.
Understanding of ITIL processes would be beneficial.
Basic networking knowledge

Project People is acting as an Employment Business in relation to this vacancy

Job Summary

Bracknell, Berkshire Location
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