Job Description

Posted 2 weeks ago

Technical Support / 1st line Helpdesk
Hours of work: Monday to Friday 9am to 5pm
Location: Wickham area
Salary: £24000- £25000
Plus, fantastic benefits which include the following:

28 days holidays (Successful candidate will get 1 additional day’s leave per year they are with the company)

Private medical insurance (After probation)
Company pension contributions (After probation)
Dog friendly
Smart casual dress code
Onsite parking
Free snacks and drinks, on site café at subsidised rates
Training and development options
Promotion opportunities  
Dynamite Recruitment is working on partnership with a very well-established business who are based in the local area.
Due to the growth plans out client is looking to recruit a 1st line Technical Support advisor to join their IT department.
 
As 1st Line Technical Support / IT Helpdesk you will be responsible for
 
Technical Support / Admin Duties & Responsibilities:

Answering calls and e-tickets from external clients to manage any IR related issues.
Communicating with clients via email, chat and phone while documenting specific incident level detail within a ticketing system
Developing and maintaining a knowledge base of the enquiries you are dealing with.
Assisting the internal Customer Support team with technical enquiries that they encounter with clients.
Assisting 2nd line technical support in troubleshooting and testing of a SaaS platform
Liaising with software partners to ensure high level of service for our clients.  
The ideal Technical Support/ 1st line tech support person will have / be.  

Experience within Windows OS technical and software support.
The desire to provide exceptional customer service.
Advanced technical troubleshooting skills
Knowledge of collaboration tools (inc. Slack, TeamViewer, Microsoft Teams etc)
Knowledge of Microsoft Office 365 (mainly Excel & Outlook)
Knowledge of WordPress and HTML is an advantage but isn’t essential.  
To be considered please submit your CV asap