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1st Line Service Desk Engineer

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Job Description

My client is a Yorkshire-bred Managed Service Provider who has been successfully supporting small-to-medium local businesses for over 30 years. They rank highly with customer satisfaction and staff satisfaction. They have a plethora of development opportunities for their staff ranging from paid-for certified qualifications and on-the-job training. Due to a huge winning streak of gaining new clients, they're looking to expand their 1st Line Service Desk team. Read below to find out more:

1st Line Service Desk Engineer
Edinburgh/Onsite
£20,000 – £26,000

Day-to-Day:

Supporting the Service Desk in a 1st Line capacity
Collaborating with your team and the escalation team to find a resolution for your clients
Supporting their growing base of small-to-medium clients
Ensuring infrastructure and critical services are running smoothly.
Being the first point of contact for the varied client base
Providing technical support in a clear and communicative wayRequired Skills:

Active Directory
Office 365
Windows Server
Networking/Routers/Switches
Great communication skills
Strong 1st Line IT knowledgeCompany Benefits:

A massive focus on mentoring company-wide
Appraisals every 6 months – so you know you're on track for your progression plans
Paid for certifications
30 days paid annual leave
6 Paid for training days
Office shutdown from Christmas Eve to New Year's Day
Cycle-to-work scheme
Sick payIf you're interested in hearing more or would like to apply – then hit apply now. If you have any questions, you can reach me on 0191. 249. 3639. or darcey . obyrne @ in technology group – uk . com.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy

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