1st Line It Support

Full Time Crawley West Sussex IT Job Pro UK

My client, based in Crawley are seeking a 1st Line Support Technician to join their growing team. This role is working with their clients on a day to day basis to deliver outstanding service.

Daily Duties will include:

* Answering the telephone and logging calls

* Providing 1st line technical troubleshooting steps and clear notes before escalating to senior engineers

* Ensuring that documentation and tickets notes are kept up to date

* Communicating effectively with customers, team members and third parties

We are looking for a candidate with exposure within an IT environment who is looking to expand their IT knowledge and work for a well known IT provider in the local area. You must have excellent communication skills and be able to work to solve problems on a daily basis. Team Player, who is self motivated and to provide the highest level of customer service at all times.

Technical exposure (advantageous)

* Knowledge of Windows 10

* Knowledge of Office 365

* Experience of building Windows Laptops and PCs

* Working knowledge of troubleshooting PC and Laptop performance issues

* Basic Windows Server administration

* Knowledge of TCP/IP

* Understanding VOIP technologies

*First Recruitment Services are acting as an employment business in relation to this vacancy

To apply for this job please visit itjobpro.co.uk.