1st and 2nd Line Support – English & Spanish

Full Time Guildford Surrey IT Job Pro UK

If you speak English with fluent Spanish AND have a background in Technology, IT Helpdesk, able to get to the outskirts of Guildford, Surrey (not commutable from London), then this role might be for you. Want to work for a company with good benefits, opportunity to learn and great environment?

What does the role involve?

Providing support to international clients (B2B) from another country and UK on a bespoke software package
Dealing with queries from clients using the program (typically: maintenance and set up of software, how it interfaces with other programs that the client might be using, back-ups)
Creating bespoke reports using SQL query language and Report Builder
Writing and maintaining bespoke XML jobs
Providing demonstrations on key product features to potential clients
Attending tradeshows and conferences
Plus you'll occasionally get to travel abroad to provide on-site support! (covid permitting!)What do you need?

Fluent English is vital, plus business level Spanish, to enable you to translate what the overseas customer is saying and describe the issues to English speaking Developers.
Experience of supporting software applications or helpdesk / desktop experience, must have some technology knowledge, good telephone customer service skills
Ideally previously knowledge in SQL, XML and / or Report Builder is advantageous although training will be provided in this and the systems.What's on offer?

Starting salary £30,000 dep. exp.
Opportunity to progress your skills and experience
24 days holiday plus BH, rising to 27 on length of service
Parking at office, when return to office, currently working from home
Hours 8-4:30 or 9:30-6; 37.5 hours – 1 hour for lunch
Casual Dress
Social Events twice year – free
Cycle to Work Scheme
Childcare Vouchers
Healthcare includes 50% discount off gym next door, 50% off cycles
Discounts on other gadgets and products
Free mobile unlimited text and calls, 4Gb data + £30 extra in case abroad for personal calls
New phone every 2 years
Discretionary Bonus
Have been working from home since March.

F4P Recruitment is an established Recruitment Consultancy, Surrey-based, providing a full recruitment solution of temporary and permanent staff within the Surrey and Hampshire area, over 4 divisions: Accountancy & Finance; Sales & Marketing; Business OfficeSupport; IT & Executive. You must reside in UK and be able to produce evidence of eligibility to work in UK. F4P Recruitment does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. We are acting as a Recruitment Agency & are GDPR compliant

To apply for this job please visit itjobpro.co.uk.