1st / 2nd Line IT Systems Support Engineer

Full Time Witney Oxfordshire IT Job Pro UK

1st / 2nd Line IT Systems Support Engineer


£24,000 – £25000

The Burford Recruitment Company are delighted to be working with a successful and expanding Witney based business to find a 1st / 2nd Line IT Systems Support Engineer

The main purpose of the role is to support IT throughout the clients offices and remote locations, working as part of a small team as well as external external IT specialists/consultants/providers.

Duties and responsibilities include:

* Providing first & second line response through telephone, remote, and deskside support

* Being the first (and main) point of contact for all internal queries and incidents, user requests and solving problems

* Installing and configuring computer hardware and software

* Liaising with senior IT team members to escalate any issues or reoccurring problems or concerns internally when required or referring to 3rd parties as appropriate

* Contributing to the development & implementation of IT plans to enable it to support the growth of the business

* Liaising with 3rd party suppliers, ensuring excellent service is received at all times

* Travelling to support external offices (1 day each week on average) in line with the needs to be completed

* To perform weekend and out of hours support and development as required

Skills and knowledge required:

* Good working knowledge of Windows OS (server and client)

* Awareness of Microsoft 365 (desirable)

* Awareness of Citrix (desirable)

* Awareness of VMWare or other virtualisation technologies (desirable)

* Knowledge of servers, networking, firewall, UPS, desktops, laptops, thin clients and printers

* Methodical, able to work well under pressure and with good eye for detail

* Knowledge of business processes, standards, policies and procedures preferable

* Experience within the Financial Services Industry (desirable)

* Exceptional communication skills

* Excellent organisational skills

Other benefits include:

* Company bonus

* Share scheme

* Pension scheme

* Private medical insurance

To apply for this job please visit itjobpro.co.uk.