Windows Systems Engineer (3rd Line)

Windows Systems Engineer (3rd Line) – up to £40,000 per annum

My client is a multi-award winning & market leading organisation based on the outskirts of Cardiff. They are currently going through a period of growth resulting in the recruitment for Windows Systems Engineer (3rd Line) to join their growing team.

Key Responsibilities

• Providing support to client’s infrastructures and maintaining high availability through proactive measures
• Resolving complex technical incidents/problems escalated by other internal departments within the call management system
• Administration and troubleshooting of issues.
• Ensuring clients & partners are updated on the status of issues
• Implement operational procedures, tools and best practice.
• Achieve required levels of operational scalability & performance
• Be an escalation point for client escalations
• Fully functional and self-directed
• Aid in capacity management/reporting.
• Participate in the execution of Disaster Recovery exercises and own specific server tasks
• Possess a full understanding of server and network infrastructure
• Supporting project deployment and project transition support for complex solutions
• On call for Windows/VMware/Storage infrastructure escalations
• Responsible for Change review of managed services
• Ensure all changes are documented through the change management process
• Execute change management tasks in line with defined processes
• Act as a Principal Support Analyst for 1 or more clients

The ideal Windows Systems Engineer (3rd Line) will have the following skills and experience:

• Strong knowledge of Windows Server 2008/2012/2016 – Design, installation & build
• Strong VMware/Virtualisation experience
• Good knowledge of Exchange 2007/2010/2013
• Active Directory
• Solid understanding of networking/routing
• SAN technologies
• Excellent Microsoft server skills.
• Coaching and mentoring skills.
• Advanced problem-solving skills.
• Experience from a Managed Services background.
• Exceptional customer service.
• Strong communication skills.

For further information and to receive a full role profile, please send in an up to date copy of your CV with your application or contact James Chau on (Apply online only) or

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