Software Support Developer

Software Support Developer

An exciting opportunity has arisen to join a global software company as a Software Support Developer based in Newbury.

Experience, Knowledge, Skills & Abilities
• Minimum 3 years' experience as a software developer or Software Support engineer
• Worked either in or closely with software support
• Strong debugging and problem solving skills
• HTML5, CSS3 and JavaScript
• Java
• MS SQL Server, PostgreSQL
• IntelliJ/Eclipse
• Git or SVN
• Maven, Tomcat

It will be an advantage if you also have:
• Knowledge to front end JS frameworks like AngularJS, React.js, and jQuery.
• Spring, Hibernate
• Used cloud platforms like AWS or Azure

Personal Skills
• We pride ourselves on team work so experience of working in agile teams is essential
• Our culture is key to us, so we love creative collaborative team players
• You'll need strong analytical and problem-solving skills, with a methodical and thorough approach to problems.
• We look for strong interpersonal and verbal communication skills in dealing with internal clients, product management, core development and external customers
• Communication is so important, so you'll need good writing skills to prepare structured, well defined documentation and guidelines

Essential Job Functions
• Working with the support team to solve customer issues
• Providing the support team guidance from the code level about causes of issues
• Fixing isolated issues with the code and helping manage the release and deployment with the wider support team
• Working with the development team to integrate fixes developed as part of a support case
• Working with the QA team to develop improved testing coverage
• Escalating larger issues to development and providing detailed information about investigations and causes of issues.
• Designing and building diagnostic code or scripts to assist with case investigation

• Up to £50k
• Contributory pension
• Discretionary bonus

Software Support Developer

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