Job Description

Posted 4 weeks ago

Service Manager will support the Head of Service with the strategic, operational, and financial management of the service area.
Work with colleagues across the organisation and with partners as a change agent and ensure positive outcomes for the service area, and for Homes and Neighbourhoods residents and stakeholders.
You will deliver Strategic Management to your team, while supporting the Head of Service in developing long term plans to provide homes and services that put residents and communities first and are fit for the future.

Lead and coordinate the strategy and performance functions of the Assets, Building Safety and Development Teams. Support the Head of Service in establishing performance management and monitoring regimes and delivering service improvement and coordination activities.
Chair the Assets Programme Management Board ensuring oversight and coordination of all capital delivery projects. Establishing suites of Key Performance Indicators (KPIs) to provide transparency, ensure statutory compliance and support management of services and projects.
Work with other Service Managers to ensure that programmes of inspection and work are delivered on time and that specification and procurement processes are compliant and support the achievement of standards.
To ensure that the service is fit for purpose and fit for the future by identifying best practice, emerging good practice, legislative requirements and sector innovation and applying these to the delivery of services in H&N.
Developing policies and procedures required to deliver the Asset Strategy action plan and other service strategies. Ensuring that policies and procedures remain up to date and that working practices reflect requirements, identifying and delivering changes to processes and practices.
Support workforce planning through skills and training audits and assessments ensuring legislative requirements are met.

Excellent written and verbal communication with the ability to express effectively and sensitively, in person, via the telephone and in writing, with a range of stakeholders, internal and external

Demonstrate a proven track record of delivering targets and goals within operational plans

Skill and ability to work with partner organisations to achieve common goals

Previous experience of data input and maintenance of databases and/or Contact Management Systems

Literacy and numeracy to a standard required to maintain accurate records and a good level of computer literacy to interrogate various software packages