Service Desk Analyst- Cisco Gold Partner

An Award-Winning IT services and solutions Cisco Gold Partner is seeking a talented individual with an excellent customer service ethos and the technical ability to operate in a Service Desk Analyst role with their 24×7 contract base. Cisco Award winning customer service is something that our client takes great pride in delivering; ensuring that all customers receive first class support from their team of in-house specialist IT staff.

You will be delivering outstanding 1st / 2nd line network technical support to a range of company clients in line with the Service Desk function. If you possess the knowledge and skills-set necessary to operate confidently in a technical IT Support role, of if you have previous experience in a similar position, get in touch today!

Working closely within a team of support staff, you provide the support for our clients market leading service offerings. We client is looking for passionate individuals with a genuine interest in progressing within the IT industry!

Your core responsibilities will include:

Providing technical support related to Cisco Network hardware, systems and software faults to a range of the company’s clients
Raising and closing tickets, ensuring a timely and friendly service
Escalating complex queries to senior members of staff and using teamwork to reach quick resolutions for clients to minimise business down time
Using Helpdesk software system to monitor and keep track of our clients networks

Communicating with internal and external company stakeholders
Liaising with end suppliers when technical information is required
Prioritising workloads to ensure all client queries are dealt with accordingly
Accurately logging query information on an internal helpdesk system
The ideal person specification:

Strong interpersonal skills that will enable you to deliver a high standard of customer service
Be able to manage multiple operations at any one time and prioritise tasks where necessary
Strong IT systems and Network topology knowledge – (DNS, DHCP, TCPIP, NAT, VLAN, Switches)
Network Switches and Routers Troubleshooting
Microsoft MSCA and CISCO CCNA qualifications are desirable
Previous analyst/helpdesk experience is also desirable for this role
The position comes with an excellent benefits package with a basic salary of up to £27,000 for the right candidate plus bonus!

As part of the package you will be offered access to Cisco's INE Training Portal!

The role works on a 4 on 4 days off, 12 hour shift pattern including night shifts. Overtime is available and paid at 1.5 hourly rate.

Benefits include, Annual holidays excluding public holiday – 25 Days, Cycle to work scheme, Gym discount, Childcare vouchers, sponsored education plan, Bupa cash plan, shopping discounts

You will be joining a fast growing organisation who truly support the development of their staff.

Just some of the reasons to join our clients organisation?

Our client offers globally recognised accreditations
Our client has received awards for hardware innovation
Multiple Offices in the UK
Recently awarded CISCO services partner award
Nominated in category best 100 places to work for
Microsoft and CISCO Certified Partner
Excellent Progression Opportunities
Applicants are requested to submit a CV and covering letter, explaining their suitability to the post. GreatFind Recruitment is an equal opportunities employer and is acting as an agency in relation to this role

To apply for this job please visit the following URL: http://itjobpro.co.uk/45691 →