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Service Desk Analyst

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Job Description

Service Desk Analyst

Context Recruitment is excited to be working with a leading Telecommunications company who currently require a Service Desk Analyst. The company, who offers a wide range of services including Connectivity, Communications and IT services to their customers are going through a significant growth trajectory.

You will be responsible for providing exceptional customer service by supporting the business's range of products and services. You will provide first line support, serving as the first point of call for end users when they require basic technical assistance.

Role Responsibilities

Provide basic 1st line IT support, assisting with minor technical queries
First point of contact for all inbound customer calls received into the main support number(s). Providing day-today support to the end-user base
Escalate unresolved issues to 1st/2nd line support
Responsible for ensuring incident reports/queries are properly logged in the ITSM (IT Service Management), tool
Ensure excellent customer service
Manage requests for changesExperience

Excellent customer service skills
Strong desire for a career within IT
Understanding of networking technologies, including VoIP telephony solutions
Good admin skills, ensuring key notes are taken and organised accordingly
No experience needed however, a degree in an IT based subject or independent study is desirable (CompTIA A+ cert)

In return our client is offering a competitive salary of up £22,000

Based onsite in Bolton

Job Summary

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Bolton, Greater Manchester Location
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