Service Delivery Manager

Service Delivery Manager- Birmingham- 3 month contract- £550-£600 a day umbrella

Our client are a large public sector organisation based in Birmingham and looking for a new Service Delivery Manager for an interim role.

We are looking for an experience SDM with a pro-active and enthusiastic approach to head up a team of 4 service analysts managing and taking lead on service reviews, liaising with project managers and users to create an effective service desk.

About the role:
-Ensure delivery of ICT services across all areas including incident management, request fulfilment and change management, delivering innovation via continual service improvement leading to improved customer satisfaction.
-Develop and influence relationships with business users, at management level, regarding the delivery, costs, availability and functionality of services and systems.
-Report on statistical information in regular service delivery meetings to ensure services adhere to contractual SLA's.
-Establish resource plans needed for the development and delivery of specified information and communications systems services and products.
-Design and develop a Service Catalogue of all available services used as the basis of the Service Level Agreements.

To be considered you will have;
-Experience in an IT Service Delivery Management role.
-A minimum of ITIL v3 Foundation certification
-IT Management: Level 6 – Identifies and manages resources needed for the planning, development and delivery of specified ICT services/resources (1st Line ICT Service Desk and Deskside Support).
-Experience of influencing ICT senior management and project teams through change management initiatives, ensuring that the infrastructure is managed to provide agreed levels of service and data integrity.
-Experience of implementing processes and procedures, tools and techniques for monitoring and managing the performance of automated systems and services.
-Experience of monitoring performance and takes corrective action where necessary.
-Service Level Management: Level 6 – Ensures that a catalogue of available services is created and maintained and that service level agreements are complete and cost effective.
-Experience of monitoring service delivery and ensures improvements are implemented
-Ability to negotiate with relevant parties in respect of disruptions and major amendments to the provision of services.
-Service desk and incident management: Level 5 – Ensures that the inventory of components to be supported is complete and current.

For further information and to apply please contact Victoria at STR on (Apply online only) and email a copy of your up to date CV

STR Limited is acting as an Employment Business in relation to this vacancy

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