Job Description

Posted 4 weeks ago

I am looking for a key Account Manager for a company in the Maidenhead area. The company work the hybrid model, 3 days onsite, 2 days remote.
A strong background in IT account management is required. If this role sounds of interest, please apply today.
RESPONSIBILITIES
Be the voice of the customer and serve as the lead point of contact between customer & company.
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.
Own Customer Satisfaction Targets and Manage Annual Customer Survey Process
Manage agreed customer communication cadence.
QBR/Semi-Annual/Annual mtgs
Agree agendas and circulate meetings notes/minutes across company functions.
Follow up on key initiatives/deliverables to completion.
Develop & maintain account plans for each managed customer.
Perform continuous analysis and present deal and account profitability.
Ensure strategic alignment and uncover/develop revenue growth opportunities.
Maintain focus on selling into whitespace, find and qualify opportunities.
Sell directly and partner as required with New Logo/LOB sales to find and qualify opportunities within the account(s), maintaining a healthy pipeline; support other significant greenspace sales deals as required.
Own and direct Change Request and other customer requirement processes
Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
Drive & negotiate contracts and close agreements to maximize profits.
Own & Maintain Customer/Opportunity data maintenance in Salesforce.
Prepare reports and profiling on account status.
KNOWLEDGE, SKILLS, AND EXPERIENCE REQUIRED
Significant proven Senior Account Management/Key Account Management experience in IT Industry
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, up to and including C-suite. Excellent listening, negotiation, and presentation abilities.
Experience delivering client-focused solutions to customer needs.
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Extensive experience working with Salesforce CRM and MS Office (particularly MS Excel).
Strong verbal and written communication skills