Job Description

Posted 4 weeks ago

IT Support Technician

£25k -£30k

Herefordshire

Benefits:

Refer a friend bonus
Employee rewards scheme such as Employee of the Month
Retail discounts platform
Health and wellbeing services for employees and their families
25 days holiday plus bank holidays

System & Hardware Support Co-ordinator

As a committed people company we strive to attract employees who have the desire to work hard and who wish to develop and build a career. We are currently looking for a Systems & Hardware Support Co-ordinator to join our enthusiastic team, one of the leading companies in the legionella compliance industry providing services to Local Authorities and Housing Associates throughout the UK.

Job Purpose

Reporting to the Head of IT – The System and Hardware Support Coordinator serves as a linchpin within the IT department, ensuring the seamless functioning of both hardware and software systems across the organisation. This role focuses on creating and managing user accounts, maintaining system integrity, and providing daily support to both engineers and office staff to promote efficient operational flow. Additionally, the coordinator is responsible for managing telecommunication devices, ensuring data security, and providing customised data solutions to meet the specific needs of the organisation.

Main Duties & Responsibilities

Create and manage user accounts and email mailboxes
Maintain and update Active Directory (AD) with accurate contact information
Administer multi-factor authentication (MFA) for all new users
Write and implement Excel macros and SQL queries for data exports
Set up and manage mobile devices for new starters, enrolling them onto Airwatch
Provide technical support to engineers and office staff, including password resets and general advice on Microsoft products
Offer general user support
Update site contacts and pricelists
Create new sites, monitoring regimes, and user accounts for both engineers and office-based staff
Ensure up-to-date rules on the .19 server for IRIS notifications
Prepare and distribute weekly PM calls for the upcoming week
Notify upcoming calls for the next week
Create PM calls, contracts, and notify calls for the upcoming month
Update existing contracts to include new sites, regimes, patterns, tasks, calls, and skills
Create and manage user accounts and email mailboxes
Assign or remove Microsoft licenses as required
Maintain and update Active Directory (AD) with accurate contact information
Administer multi-factor authentication (MFA) for all new users
Manage and customise email services, including distribution groups
Write and implement Excel macros and SQL queries for data exports
Set up and manage mobile devices for new starters, enrolling them onto Airwatch
Provide technical support to engineers and office staff, including password resets and general advice on Microsoft products
Business-specific application support – creating PM visits for the following week and month
Commitment to continuous learning and development

Experience, Skills & Requirements

Technical Proficiency

Solid understanding of Microsoft Office Suite, especially Excel for creating macros
Microsoft 365 knowledge
Familiarity with SQL for data manipulation and exports
Proficient in Active Directory (AD) management including Azure AD and other Microsoft services
Knowledge of mobile device management, particularly Airwatch
Experience in setting up and troubleshooting hardware, including mobile phones and workstations
Familiarity with VPN and Wi-Fi configurationsProblem-Solving Skills

Strong analytical and problem-solving abilities to diagnose and fix issues efficiently
Ability to adapt and find solutions to new challenges as they ariseCommunication Skills

Excellent verbal and written communication skills to liaise effectively with both technical and non-technical staff
Ability to create clear and concise documentation for internal procedures and system configurationsTeamwork and Leadership

Ability to work well in a team, as well as independently when required
Experience in leading or coordinating small projects or teams would be advantageousCustomer Service Skills

Strong interpersonal skills with a focus on customer service, for both internal and external stakeholders
Ability to explain technical concepts to non-technical users in an understandable mannerProfessional Experience

A minimum of 2-3 years of experience in a similar role is highly desirable
Relevant certifications in IT, such as CompTIA A+, Network+, or Microsoft certifications, are advantageous

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position