IT HELPDESK (APPLE / ANDROID DEVELOPMENT)

Our client, based in Cheadle, is currently looking for an IT Training Engineer. They provide an advanced booking & dispatch management system is the software of choice for modern private hire taxi, limo and ground transportation companies.

The production engineer will be part of a team responsible for all rollout of Passenger Apps, Ebooking, Hotel Bookers, Website Builder and Android Bookers products. Training customers while configuring and customising delivered products

The Role

* To ensure that products are successfully managed, delivered on time, within budget and to the customers’ satisfaction

* Remotely connecting to customers systems to provide training.

* Escalation of major incidents and complaints.

* Input into the growth of our internal and external knowledgebase, ensuring colleagues and customers have the correct support documentation.

* To provide and receive quality feedback to/from peers and team members to aid personal development.

* Swiftly escalate any customer complaints or issues to company
management.

* Maintain and develop technical knowledge in line with Product
development.

* Processing orders.

* Updating and monitoring job queue.

* Training customers on assigned products.

* Careful storage of all customer app data.

* Updating accounts team with live customers.

* Assisting Project Engineers throughout installation process.

* Collaboration and Relationships
To ensure effective collaboration internally with Team Leaders, Managers, Head of Implementation, Sales, Field Engineering, Installation Team(s), Finance.

What You Need

* Either a proven aptitude for product delivery or a degree in computer
science (or another numerate discipline)

* Excellent written, verbal and presentational communication skills

* Excellent domain knowledge and domain analysis skills

* Experience in Apple or Android environments

* Testing and deployment of Apps.

* Experience working on complex cross-team initiatives

* Knowledge of best practice (i.e. ITIL) desirable but not essential.

* Experience of working with bespoke software products and hardware is
essential

* Good understanding of Windows XP/7/10

* Experience and understanding of TCP/IP routers, switching and basic
networking technologies

* Previous experience of using remote access tools

To apply for this job please visit the following URL: http://itjobpro.co.uk/126692 →