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Internal Account Manager

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Job Description

INTERNAL ACCOUNT MANAGER

Remote / Hybrid

£30,000 – £35,000 + Bonus

As an Internal Account Manager, you will be working as an integral member of an energetic and ambitious sales team. You will be working closely alongside Account Directors, assisting with the day to day running of their accounts, and liaising with customers and other internal departments.

Responsibilities

* To contribute to the overall efforts of the Sales team in achieving service and revenue targets

* To effectively support in managing a portfolio of accounts to ensure timely renewal payments through communication by phone, email, and where necessary, face-to-face meetings

* Provide exceptional customer service to internal and external customers through written and verbal contact

* To build strong working relationships within each client account, expanding all contact networks to obtain maximum ‘buy-in’ potential through quarterly contact.

* To identify cross and up-sell opportunities within accounts, pass qualified leads to the relevant areas, and oversee their progress

* To make effective use of internal and external databases to research and establish a business need/case for the client

* To develop and implement an individual account strategy that ensures individual client account needs are understood and surpassed

* Effectively manage time to ensure all visits, calls, actions, and research & development are achieved

* To competently manage an individual renewals pipeline ensuring all data is current and complete

* To keep accurate and comprehensive records of all account, contact, and communication details in CRM

* To produce monthly and ad-hoc reports for internal sales meetings

* To recognise the needs of the whole team and wherever possible absorb any actions to assist with the overall success of the team including taking calls

Skills and Qualifications

* Currently working for a Reseller or MSP

* Experience of working with ConnectWise

* Educated to A’ level or equivalent with GCSE level grade C or above in English and Mathematics

* Experience in selling/account management via the telephone, including identification of opportunities, negotiation techniques, objection handling, and closure

* Effective use of internal database systems and internet search engines to conduct thorough and effective research

* Excellent customer service skills, dealing with a variety of customers and a drive to consistently exceed customer expectations

* Good team player, who shares knowledge, and can see beyond immediate issues recognise the bigger picture

* Excellent communication skills, verbal and written, with the ability to convey information clearly and concisely

* Highly motivated to meet and exceed targets within given deadlines

* IT Proficiency (Salesforce – intermediate, Word/Excel – intermediate Powerpoint)

The position would suit an individual currently working for an IT Reseller or Managed Service Provider in an Internal Account Manager, Account Executive, or Senior Sales Support capacity.

A starting basic salary of £30,000 – 35,000, dependent on experience, is on offer along with a generous bonus. Further to this, you will receive a corporate benefits package and genuine, long-term career prospects!

Interested? Please apply now or contact Owen Rees at Aztrum for further information

Job Summary

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Greenwich, Greater London Location
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