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Infrastructure Engineer

Title: Infrastructure Engineer x 4
Reports to: Shift Duty manager

Context: My Client is the global market leader in baggage handling systems for airports, and sorting systems for parcel and postal services. The Infrastructure Engineer will be working within Heathrow Airports as Shift Infrastructure engineer on 24/7 shift pattern.

• Manage the WINTEL Infrastructure estate.
• Assist in management of the SUSE Linux estate
• Monitor ticketing queue and responds to service requests or incidents. Resolve/escalate infrastructure related incidents in a timely manner minimizing potential disruptions
• Performs routine maintenance tasks for infrastructure systems as required
• Maintain a good working knowledge of current infrastructure and future trends
• Monitor systems and identify performance issues proactively
• Support, design, implement and test of disaster recovery routines & procedures
• Follows defined procedures to monitor systems resolve problems or escalate.
• Develop and maintain new and existing procedures Ownership

Build Repuation with Customer
Create effective and good working relationships with all departments to ensure that customer expectations are exceeded Create effective and good working customer relationships to ensure that customer expectations are exceeded, whilst maintaining strong partnerships with customer’s primary contractors

Drive to win
Ensure all requests are dealt with efficiently, ensuring employees have everything required in order to carry out their daily duties

Team Play
Working as part of a team to ensure a smooth running of the department and business

Everyday Better
Responsible for the continuous improvement of policies and procedures as well as learning continuously and developing professional potential and ability

Safe Base & We Care
Support a safe working environment within business development through championing and encouragement of a safety first culture


• Windows 2003/08/12/16 Server OS Essential
• Suse Linux 11/12 OS (Experience with)
• Backup/Restore imaging technologies Essential
• Windows XP/XPe/7/10 desktop OS (Desirable)
• VMware 5.5/6/6.5 technologies (Desirable)
• PowerShell/VB scripting (Desirable)
• SCADA (Desirable)
• HP SIM/Openview monitoring tools (Desirable)
• Load balancing technologies (Radware desirable / Awareness of)
• Resource clustering (Awareness of)
• Network/Wireless/Routing understanding (Awareness of)
• Firewall technologies (Awareness of)
• Pro-active mindset
• Ability to work as single skillset knowledge source
• Adaptive focused thinking and strategy building
• Ownership to completion mentality
• Ability to work under pressure to strict time scales
• Strong customer focus
• Team player
• Good Analytical Skills
• Work 24/7 Shifts

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