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Head of Customer Service Operations

Our highly successful, market leading client is seeking a Head of Customer Operations to take responsibility for the overall co-ordination, management and leadership of order management and customer service to its customers.
Responsibilities

Develop an effective strategy that ensures attainment of company goals and ensures customer satisfaction
Managecustomerrelationship in regionalongsideregional leadership and the team
Manage escalations relating to operational delivery
Lead a high performing and motivated operations team who provide an end-to-end customer experience
Identify opportunities for productivity and service improvement and lead on the implementation of impr …

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