2nd Line Field Support Engineer

Job Title: 2nd Line Field Support Engineer

Summary:

Supported by the Service Desk team, the delivery of IT support and desktop services to our internal customers requires a Field Support Engineer to lead Customer First from a technical perspective.

Responsibilities:

Working with the Service Delivery Manager, the role is to assist with the daily support and implementation of all aspects on the IT Support service with a clear requirement of attending UK sites regularly to act as a ‘go to person’ to report back into the division. This is a hands-on role engaging the effective day-to-day delivery of IT support to our business.

Technical Requirements:

* Windows client operating systems
* Apple OSX client operating systems
* Microsoft Office Suite O365 Windows and Mac
* Windows Server 2008 / 2012 / 2016
* Windows Server Roles (RDP, DHCP, DNS, RAS, File Sharing, IIS, ADFS)
* Active Directory – Group Policy Management
* Microsoft Office 365 – (Azure AD, SharePoint, Teams, S4B)
* Networking knowledge (LAN / WAN)
* Mobile networking
* Customer Relationship Management platforms – D365 / Salesforce / Service Now etc.
* Customer / Client facing IT Support
* Firm grounding of expertise around global Voice & Data networks
* Cyber Security and GDPR knowledge processes advantageous

Operational Requirements

* The ability to demonstrate technical ownership and proven operational skills in the following technical areas:
* Microsoft Office 365 and Microsoft Windows Server administration
* Extensive experience working with and supporting both Microsoft Windows 10 and Microsoft
* Office including Skype for Business, SharePoint and Visio
* A firm grounding of expertise around global Voice & Data networks

ACS are recruiting for a 2nd Line Field Support Engineer. If you feel that you have the skills and experience required in this advertisement to be a 2nd Line Field Support Engineer please submit your CV including an outline of your experience as a 2nd Line Field Support Engineer. It is always a good idea to include a covering letter outlining your experience as a 2nd Line Field Support Engineer with your application as this will enhance your chances of selection and improve your prospects of landing the 2nd Line Field Support Engineer role you desire

To apply for this job please visit the following URL: http://itjobpro.co.uk/126672 →